City of Vernon California

Customer Service

Customer Service

The Customer Service Division provides timely and accurate billing, prompt processing of utility transactions, and delivers excellent customer service. The Division manages the solar and net metering program and offers Customer Incentives and Rebates for both electric and gas customers to encourage energy efficiency and reduce greenhouse gas emissions consistent with the goals of Assembly Bill 32 (AB-32). The Division has taken a key accounts approach to address in-person customer concerns and offers solutions to Vernon customers' unique needs.

Contact Information

City of Vernon Public Utilities Department
4305 Santa Fe Ave.
Vernon, CA. 90058
United States

Customer Service Hours of Operation and Contact Information

Monday - Thursday 7:00 a.m. - 5:30 p.m.
Fridays: Closed
323-583-8811 Ext. 202, 297 or 269

Engineering (Service Planner)


Electric, Natural Gas & Water Emergencies (After hours)


To receive prompt electrical, water and natural gas service, contact Customer Service for:
  • An application for service.
  • An Electric Service Planning Sheet (Load Sheet).
  • Rate schedule.
  • Rules for service.
  • An application for Natural Gas, Water, and Fire Service.
  • Adding load to existing service.
  • Temporary electric or water service.
  • Billing questions.
  • Turn on/off service. 


Policy on Discontinuation of Residential Water Service


Sample Cust Svc Pic web